Customer Representative

We are seeking a professional, dependable, and customer-focused Customer Service Representative to join our team. The successful candidate will serve as a primary point of contact for customers, responding to questions, providing accurate information, resolving concerns, and delivering a positive customer experience.

Responsibilities

Respond to customers through phone, email, chat, or other designated communication channels.

Answer questions regarding company products, services, accounts, and policies.

Investigate customer concerns and work toward appropriate resolutions.

Maintain accurate records of customer conversations and requests.

Process customer requests, orders, or account updates when applicable.

Escalate complex issues to the appropriate department.

Maintain up-to-date knowledge of company products, services, and policies.

Follow established customer service procedures.

Protect confidential customer information.

Follow up with customers when necessary to ensure issues have been resolved.

Qualifications

High school diploma or equivalent.

6 months to 2 years of customer service or related experience preferred.

Excellent verbal and written communication skills.

Strong listening and problem-solving abilities.

Comfortable communicating by phone, email, and chat.

Basic computer proficiency.

Experience with CRM or customer-management software is an asset.

Strong organizational and time-management skills.

Ability to work independently.

English/French bilingual skills are an asset where relevant.