Occupation: Technology Consultants

We are seeking a highly skilled Genesys CloudCX Software Engineer with extensive experience in the Genesys platform, along with a strong background in front-end technologies including HTML, CSS, and JavaScript. The ideal candidate will have over 10 years of hands-on experience in designing, developing, and optimizing solutions using Genesys technologies. This role requires a deep understanding of CloudCX environments and their integration with customer engagement systems.

You will work closely with cross-functional teams to design customer-centric solutions, troubleshoot complex issues, and enhance the overall user experience through custom development.

Key Responsibilities:

• Design, develop, and implement Genesys CloudCX solutions in alignment with business requirements.
• Collaborate with the development and operations teams to ensure seamless deployment and integration of the Genesys platform.
• Create and maintain APIs for integration with third-party systems, enhancing customer engagement.
• Develop user interfaces and dashboards using HTML, CSS, and JavaScript to improve the customer experience.
• Lead troubleshooting efforts for complex system issues, ensuring minimal downtime.
• Participate in requirements gathering and architectural discussions to craft high-quality solutions.
• Maintain and enhance existing systems, ensuring they meet current and future business needs.
• Optimize and fine-tune Genesys systems for performance, security, and scalability.
• Document processes, workflows, and best practices for the development and deployment of Genesys solutions.
• Mentor junior team members and provide technical leadership within the team.

Required Skills and Experience:

• 10+ years of experience working with Genesys technologies, including CloudCX.
• 5-10 years of experience with front-end development using HTML, CSS, and JavaScript.
• Strong knowledge of Genesys Cloud, PureEngage, PureConnect, and related APIs.
• Expertise in the development and deployment of voice, chat, email, and other omnichannel solutions using Genesys.
• Proven experience in integrating Genesys platforms with third-party tools and CRMs.
• Experience in developing custom widgets, plugins, and UIs for Genesys applications.
• Strong troubleshooting and debugging skills in complex, multi-vendor environments.
• Familiarity with cloud architectures, microservices, and containerization (e.g., Kubernetes, Docker) is a plus.
• Knowledge of security best practices for cloud-based deployments.