We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

VT SEVA

Communications and Media

Customer and Personal Service

Non-Profit Organization Management

Customer Service Representatives

Customer Service

Virtual Assistant Position Available Join our dynamic team as a Virtual Assistant and be at the forefront of efficient and remote support! Responsibilities:- Manage email correspondence and calendar scheduling.- Conduct research and compile data as needed.- Assist with organizing and prioritizing tasks.- Handle basic administrative duties in a virtual environment. Qualifications:- Strong organizational and communication skills.- Proficient in using virtual collaboration tools.- Ability to multitask and adapt in a fast-paced setting.- Experience in administrative roles is a plus. Requirements:- Reliable high-speed internet connection.- Proficient in Microsoft Office and virtual communication tools.- Availability during standard working hours. If you are detail-oriented, and enjoy working remotely, we'd love to hear from you! Send your resume to our career email or Visit our website . Join us in redefining the future of virtual support!