Occupation: Administrative Services Managers

Fluent in Portuguese is the only major requirement for this full-time role.

Job Description:

• The Bilingual Partner Service Desk Associate manages media content through specific workflow-based Operations along with monitoring & reconciling QA Content.
• Candidates interested in applying should possess excellent written and verbal communication skills, be comfortable taking ownership of tasks and have experience tracking and reporting issues.
• Department Hours: 8am EST – 1am EST (Any 9 Hours)

Responsibilities:

• Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues
• Work on all reconciling and monitoring workflows within the specific turnaround time and with excellent quality
• Investigate and provide resolution for cases/tickets concerning assets