Field Service Engineer (Electrical)

What You’ll Do

Perform site works, including installation, commissioning, maintenance, and upgrading of power distribution products such as MV/LV Switchgears, Electrical Panels, Transformers, and protection relays.

Perform On-Site Diagnostics and Repairs.

Visit customer sites to inspect and diagnose issues with power distribution assets.

Recommend and implement solutions for repair, upgrade, replacement, and life extension of equipment.

Ensure Energy Efficiency and Asset Reliability

Support customers in optimizing energy usage, extending asset life, and maintaining a continuous and reliable power supply.

Deliver Exceptional Service Support

Provide technical assistance through phone consultations and on-site visits. Prepare and submit detailed service reports following each site visit.

Adhere to Safety and Compliance Standards

Execute all service activities in alignment with company policies, industry regulations, and safety protocols.

Document and Share Technical Knowledge

Prepare comprehensive documentation of service issues, troubleshooting steps, and resolutions for future reference and knowledge sharing.

Investigate and Resolve Technical Issues.

Analyze product performance, identify root causes of service problems, and implement corrective actions promptly.

Respond to Customer Inquiries Promptly.

Address customer questions and concerns in a timely and professional manner, ensuring high levels of satisfaction.

Collaborate Across Teams.

Work closely with internal teams to resolve complex product issues and improve service delivery.

Qualifications

B.Sc. in Electrical Engineering

8+ years of experience from the Middle East market is preferred.

Skills

• Expertise in servicing and maintaining low voltage (LV) and medium voltage (MV) switchgears.
• Expertise in servicing and maintaining power distribution transformers.
• Proficiency in transformers, protection relays, and switchgear retrofits.
• Hands-on experience in the mechanical side of the switchgears and transformers.
• Experience in switchgear/transformer maintenance and upgrades.
• Experience in UPS systems is a plus.
• Communication skills / Customer Focus / Flexibility / Time Management / Able to follow instructions.